Privacy Notice

Last updated: March, 2019

This Privacy Notice is intended to inform you how personal data is collected, processed and used when you visit our website.

1. Contact partners

The provider of the OpenSynergy website is OpenSynergy GmbH, Rotherstraße 20, 10245 Berlin, Germany (hereinafter: “OpenSynergy” or “we”). OpenSynergy is also responsible as defined by the EU General Data Protection Regulation (GDPR) for the collection, processing and use of personal data of website visitors (hereinafter “you”). If you have any questions or suggestions regarding data privacy, please do not hesitate to contact us. You are welcome to address your data protection concerns by e-mail to our data protection officer at datenschutz[at] Our complete contact data can be found here.

2. Data processing when using our website

2.1. Visiting the site. Visiting our website is also possible without providing personal data. Personal data are only collected if this is necessary for technical reasons for the use of our website or if you use certain functions or services offered on our website, such as the contact form or the newsletter registration.

The following information is automatically stored every time you access our website::

  • the date and time of access
  • the name of the requested file
  • the web page from which the file was requested
  • the access status (file transferred, file not found, etc.)
  • the web browser you are using and the operating system of your device
  • the IP address of the requesting device

The processing of this data is necessary to enable the visit to the website and to guarantee the permanent functionality, availability and security of our systems. The legal basis for this data processing is Art. 6 para. 1 p.1 (b) GDPR.

The access data are also temporarily stored in internal log files for the purposes described above in order to produce statistical data on the use of our website, to further develop our website with regard to the usage habits of our visitors (e.g. if the proportion of mobile devices used to access the pages increases) and to generally maintain our website administratively. The legal basis for this data processing is Art. 6 para. 1 p. 1 (f) GDPR, based on our legitimate interest in the proper optimisation of our website.

The information stored in the log files does not allow any direct inferences to be made regarding your person – in particular, we only store the IP addresses in an abridged, anonymised form. The log files are stored for 7 days and archived after subsequent anonymisation.

2.2. Newsletter. You have the opportunity of subscribing to our newsletter, which informs you regularly about innovations to our technologies, products and solutions and possibilities for their use. When registering, we ask you to provide your name so that we can contact you and your e-mail address so that we can send you the newsletter. You also have the option of providing further voluntary information.

We use the so-called double opt-in procedure, i.e. we shall only send you information by e-mail if you confirm that you are the owner of the e-mail address provided by clicking on a link in our notification e-mail. If you confirm your e-mail address, we shall store your e-mail address, the time of registration and the IP address assigned at registration until you unsubscribe from the newsletter. The sole purpose of storing this information is to send you the newsletters and to provide proof of your registration. You can unsubscribe at any time. A corresponding unsubscribe link can be found in every e-mail. A message to the contact data given above or in the individual e-mails (e.g. by e-mail or letter) is of course also sufficient. The legal basis of the processing is your consent in accordance with Art. 6 para. 1 p.1 (b) GDPR

We use your voluntary registration data anonymously, i.e. without reference to your person, in order to be able to statistically evaluate which industries our readers come from. This helps us to further optimise the contents of our newsletter. The legal basis for this data processing is Art. 6 para. 1 p. 1 (f) GDPR, based on our legitimate interest in the appropriate further development of our newsletter content.

2.3. Contact form. We offer you the opportunity of sending us messages directly via a contact form. For this, you must provide an e-mail address where we can contact you. We will also ask for your name to be able to address you. We will process the information you provide on the contact form to respond to your request. In order to process your request properly, we may disclose the data provided on the contact form to one of the regional sister companies or sales partners named on the contact page. This takes place when the distribution company responsible for your region or the topic mentioned in the enquiry can answer your enquiry more appropriately. The legal basis of the described data processing is Art. 6 para. 1 p.1 (b) GDPR. The data collected when using the contact form will be automatically deleted after processing your request.

2.4. Google Maps. On our contact page we use Google Maps to visually display the address of our location. Google Maps is a map service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). In order for the Google map material we use to be integrated and displayed in your browser, when you visit the contact page your browser must connect to a Google server, which may also be located in the USA. In the event that personal data is transferred to the USA, Google has undertaken to comply with the EU-US Privacy Shield. When you visit our site, Google receives the information that our website has been accessed from the IP address of your terminal device. The legal basis for data processing is Art. 6 para. 1 p. 1 (f) GDPR, based on our legitimate interest in integrating a map service as part of the design of our website.

If you access the Google Maps service on our site while logged into your Google profile, Google may link this event to your Google profile. If you do not wish to be associated with your Google profile, you must log out of Google before visiting our contact page. Google stores your data and uses it for the purposes of advertising, market research and personalised presentation of Google Maps. You may object to this data collection by Google. For further information, see the Google Earth Privacy Policy and the Additional Terms of Use for Google Maps/Google Earth

2.5. Application via the online form. You can apply for positions vacant with us using our online form. The purpose of this data collection is the selection of applicants for the possible establishment of an employment relationship. We collect the following data for receiving and processing your application: First and last name, e-mail address, application documents (e.g. certificates, CV, covering letter). The legal basis for processing your application documents is Art. 6 para. 1 p. 1 (b) and Art. 88 para. 1 GDPR in conjunction with German Privacy Law (§ 26 para. 1 p. 1 BDSG). We store your personal data upon receipt of your application. If we accept your application and an employment relationship becomes established, we store your applicant data as long as these are necessary for the employment relationship and as far as legal regulations justify an obligation for storage. If we reject your application, we shall store your application data for a maximum of three months after the rejection of your application, unless you grant us your consent to a longer storage period. If you have granted us your separate consent, we shall store the data you have provided in the application in our applicant pool for a further twelve months after completion of the application procedure in order to identify any other interesting positions for you and to contact you again if necessary. After expiry of this period, the data will be deleted. You may revoke this consent at any time in the future by sending an  e-mail to jobs[at]

2.6. Integration of Vimeo videos. We have integrated videos through the Vimeo platform that can be played directly from our website.  Vimeo is a multimedia service of Vimeo Inc., located at 555 West 18th Street, New York 10011, USA (“Vimeo”). The integration is legally based on Art. 6 para. 1 sentence 1 lit. f GDPR, because of our legitimate interest to integrate video and image content. By visiting our website, Vimeo receives the information that you have visited the corresponding sub-page, whether or not you are logged into Vimeo. They may use this data for the purposes of advertising, market research, and tailor-made website design. If you access videos on our website while logged into your Vimeo account, Vimeo may also link this event to your account. To avoid this allocation, simply log out of Vimeo before visiting our website. Vimeo has been certified compliant to the EU-US Privacy Shield and subordinates to the European data protection principles. For more information, please see Vimeo’s privacy policy. 

2.7. Download technical product information. We offer you the opportunity to request further technical documentation on our products. You must provide an e-mail address to which we will send the download link. We will also ask for your name to contact you and other contact details and information about your company. We process this data for advertising purposes and send you further information about our products and solutions by post, telephone or e-mail. The legal basis for the data processing described here is your consent given in the request pursuant to Art. 6 Para. 1 S. 1 lit. a DSGVO. You can revoke your consent at any time with effect for the future. Please send us an e-mail to datenschutz[at] The collected data will then also be deleted.

3. Cookies and usage analysis

3.1. General use of cookies. When you visit and use our website, various cookies are set. Cookies are small text files that are stored in your web browser’s memory and contain information that can be used to recognise you on subsequent visits to web servers. Cookies cannot run programmes or deliver viruses to your computer.

The main purpose of our own cookies is rather to make the use of our services as time-saving and user-friendly as possible.

We use our own cookies in particular

  • for login authentication;
  • for load distribution;
  • to save language settings;
  • to indicate that information placed on our website has been displayed so that it will not be displayed again the next time you visit the website.

We wish to enable you to use our website more comfortably and individually. The processing of the respective cookies is based on our aforementioned legitimate interests; the legal basis in this respect is Art. 6 Para. 1 p.1 (f) GDPR.

You can prevent the storage of cookies by preventing the acceptance of cookies via this website in your web browser settings. If you do not accept cookies, however, in individual cases this can lead to considerable restrictions in the functionality of our website.

3.2. Google Analytics. We also use Google Analytics to analyse the use of our website. Google Analytics is a widely used web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) for users from the European Economic Area, Switzerland and Liechtenstein and Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) for all other users. Google Analytics uses cookies to create pseudonymized usage profiles. The information generated by the cookie about your use of our website is transferred to a Google server in the USA and stored there. Google will use this information to evaluate the use of our website, on our behalf, in order to compile reports on the website activities, and to provide further services related to the use of the website and the Internet, for the purpose of market research and the appropriate design of our website.

Since IP anonymisation is also activated on this website, your IP address will be shortened before it is transferred to the USA within the European Union or in other states party to the Agreement on the European Economic Area. In the event that personal data is transferred to the USA, Google has undertaken to comply with the EU-US Privacy Shield .

The legal basis for the described data processing is Art. 6 para. 1 p. 1 (f) GDPR, based on our legitimate interest in the demand-oriented design and continuous optimisation of our website. The data collected using Google Analytics is stored for a period of 38 months and is then completely deleted or made anonymous.

You can prevent the collection of the data generated by the cookie and the use of our website, as well as the processing of this data by Google, on all websites, by downloading and installing a Google-provided browser add-on (the add-on does not work with mobile devices).

You can also prevent Google from collecting your data via the cookie settings.

If you are visiting our website with a mobile device, please use the following link to prevent Google from collecting your data on this website: Disable Google Analytics.

Please note that you must perform the opt-out again if you use a different device or browser. For more information about Google Analytics, see Google’s Privacy Policy.

4. Links to other websites and online offerings

Our website may contain links to the websites and online offerings of other providers not affiliated with us. If you click on these links, we naturally no longer have any influence on what data is collected by the respective providers and what data is stored by them. For details on data collection and the use of data, refer to the privacy notices of those websites. Since the collection and processing of data by third parties is beyond our control, we cannot assume any responsibility for this.

5. Sharing of data

The data collected by us will only be shared if:

  • you have expressly granted your consent pursuant to Art. 6 para. 1 p. 1 (a) (GDPR),
  • in accordance with to Art. 6 Para 1 p. 1 (f) GDPR the sharing of this data is necessary to assert, exercise or defend legal claims and there is no reason to assume that there is an overriding interest worthy of protection in not disclosing the data,
  • in accordance with Article 6 para. 1 p. 1 (c) GDPR we are legally obliged to pass it on or
  • this is legally permissible and in accordance with Art. 6 para. 1 p. 1 (b) GDPR is required for the processing of contractual relationships with you or for the implementation of pre-contractual measures that are taken at your request.

Part of the data processing described in this privacy notice may be carried out by our service providers. In addition to the service providers mentioned in this Privacy Notice, this may include data centres that store our website and databases, IT service providers that maintain our systems, and consulting firms. If we pass data on to our service providers, they may use the data exclusively for the fulfilment of their tasks. The service providers have been carefully selected and commissioned by us. They are contractually bound by our instructions, have appropriate technical and organisational measures in place to protect the rights of the persons concerned, guarantee an appropriate level of data privacy and are carefully monitored by us.

In addition, disclosure may take place in connection with official inquiries, court orders and legal proceedings if it is necessary for legal prosecution or enforcement.

6. Your rights

You have the right to request information about the processing of your personal data by us at any time. We shall explain how the data is processed and provide you with an overview of the data stored concerning your person as part of the provision of information.

If data stored with us is incorrect or no longer up-to-date, you have the right to have this data corrected.

You may also request that your data be deleted. If, in exceptional cases, deletion is not possible due to other legal regulations, the data will be blocked so that they are only available for this legal purpose.

You may also have the processing of your data restricted, e.g. if you believe that the data we have stored is incorrect. You also have the right to data transferability, i.e. on request we shall send you a digital copy of the personal data you have provided.

In order to exercise your rights as described here, you may contact us at any time using the contact details mentioned in paragraph 1 above. This also applies if you wish to receive copies of guarantees to prove an adequate level of data privacy.

In addition, you have the right to object to the data processing described in Art. 6 para. 1 p. 1 (e) or (f) GDPR. Finally, you have the right to complain to the supervisory data protection authority to which we are accountable. You may exercise this right before a supervisory authority in the member state in which you reside, work or where the suspected infringement takes place. The responsible supervisory authority in Berlin is the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit), Friedrichstrasse 219, 10969 Berlin.


Right of withdrawal and objection

In accordance with Art. 7 para. 3 GDPR you have the right to revoke the consent you have given to us at any time. As a result, we are no longer allowed to continue the data processing that is based on this consent in the future. The withdrawal of consent shall not affect the lawfulness of processing taking place on the basis of this consent before its revocation.

Insofar as we collect your data on the basis of legitimate interests pursuant to Art. 6 Para. 1 (f) GDPR, you have the right under Art. 21 GDPR to object to the processing of your data and to give us reasons which arise from your particular situation and which in your opinion speak for a predominance of your interests that are worthy of protection. If you object to data processing for direct marketing purposes, you have a general right of objection, which we shall also implement if you do not give reasons.

If you would like to make use of your right of revocation or objection, an informal message to the above-mentioned contact data is also sufficient.